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Outlook Client

Webformhost errors with Office 2016

I encountered an error with the CRM 2011 Client for Outlook when running on Office 2016. The error is about webformhost failing.

Although CRM 2011 is compatible with Office 2016 according to the compatibility matrix, it seems that several people have this issue.

The resolution that worked for me was to add a registry key as follows:

HKEY_CURRENT_USER > Software > Microsoft >MSCRMClient > UseWebFormProcessIsolation'

Use a DWORD32 key type and set the value to 0.

Flashing cursor in Outlook with CRM Client

I have seen instances of the CRM client in Outlook where the cursor keeps flashing. A search revealed an unexpected fix.

  1. Create a file named Microsoft.CRM.Application.Outlook.WebFormsHost.exe.config with no content.
  2. Move the file to the C:\Program Files\Microsoft Dynamics CRM\Client\res\web\bin or wherever your CRM client is installed.

That's it. This I found at https://community.dynamics.com/crm/f/117/t/166875

 

Install CRM Client 2011 after removing CRM Client 2013

If you have installed CRM 2013 for Outlook and then need to go back to CRM 2011 for Outlook, perform these steps:

  • Uninstall CRM 2013 for Outlook
  • Delete the program folder, the default location is C:\Program Files\Microsoft Dynamics CRM (or C:\Program Files (x86)\Microsoft Dynamics CRM for a 32-bit install on a 64-bit computer).
  • Delete the MSCRM registry keys located at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft and HKEY_CURRENT_USER\Software\Microsoft. There might be several keys including MSCRMClient, MSCRMIntegration, MSCRM_Setup and MSCRM.

 

Outlook Configuration Wizard fails

Things to try if the Outlook CRM Configuration Wizard fails:

Changes to quick find/search in the CRM Client for Outlook

In the RTM version of the CRM Client for Outlook search (or Quick Find) behaved differently from the web client. Update rollup 7 changes the behaviour so that the CRM Client for Outlook and the web client behave in the same way.

This podcast by the Microsoft Premier Field Engineering team on update rollup 7 briefy discusses the change at 17m 20s.

Clearing out SyncEntry tables for the Outlook Client

Microsoft Dynamics CRM creates SyncEntry tables for each user that has the CRM for Outlook client installed. Over time, some of the tables become redundant. This Microsoft article describes how to clear out older tables.

Multiple Organizations in Outlook Client

When Outlook is configured with one Microsoft Dynamics CRM organization, the organization name is shown in the list of Outlook folders. However, when more than one organization is configured Outlook renames the folder to Solutions. This behaviour is a feature of Outlook and cannot be changed by the CRM client.

Tracking E-mails error - "The text entered exceeds the maximum length"

You may get the above error when tracking e-mails from the Outlook client. A solution appears to be to change the length of the Message Id (messageid) attribute on the E-mail entity from 100 to 200 or more.

Why this works or is needed, I don't know.

 

CRM 2011 Client for Outlook- problem communicating with server

The installating guide for CRM 2011 strongly recommends that a low privilege domain account is used for the CRM and ASP.NET services.

Having followed this advice I found I was unable to configure the Outlook Client to connect to the CRM server. The error I got was "there is a problem communicating with the server". Examining the log file, Crm50ClientConfig.log, revealed the following error:

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