Knowledgebase
Welcome
Welcome to my knowledgebase, which started as a place for me to file information that I find (mostly about Microsoft Dynamics 365/CRM) and are likely to forget. Many times I searched for something only to find my own article.
Feel free to browse and if any of the information helps you in your work then that is great.
Use the search box or the tag links to search for articles.
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Service Management Settings in the Unified Interface
04 Mar 2019
In the "classic" or "legacy" web interface, settings for Service Management are located at Settings | Service Management. The Oct 18 Business Application release notes announced that service management settings will be available in the unified interface in the customer service hub.
Three settings are still only available in the web interface:
Dynamics 365 Courseware is back, new exams and certifications
15 Feb 2019
All change for Dynamics 365 courseware, exams and certifications.
After a long absence, it seems that official courseware from Microsoft for Dynamics 365 is back. The last official courseware was for Dynamics CRM 2013.
New Courses
The new courses that I have discovered are:
Certificate error in the Deployment Manager
24 Jan 2019
If you receive an error of the form certficate cannot be found in the local computer store during the claims-based authentication or the internet-facing deployment wizard then check that there are no duplicates in the certificate store.
Open certificates for local computer and check that there are no duplicates on "Issued To". This is likely to be a problem when renewing a certificate where you have the old and the new one present. Ensure that there are no duplicates and try the CBA and IFD wizards again.
Dynamics Portal Authentication
22 Jan 2019
This video by Dileep Singh https://youtu.be/4r3sl8oQkHg has some useful information on portal authentication.
Portal Authentication Models
The portal authentication model will fall into one of the following categories:
Dynamics 365 Portals - Site Settings
21 Jan 2019
There are many Site Settings records available to control portal configuration. Here are some related to authentication.
| Setting | Note |
|---|---|
|
Authentication/OpenIdConnect/OpenIdProvider/AllowContactMappingWithEmail |
true or false Maps an external identity to an existing contact using emailaddress1. The external identity must supply an email address. |