About Me

Microsoft Dynamics 365/CRM Experience

I have worked with Microsoft Dynamics CRM since version 1.2 was released in the United Kingdom in 2004.

My experience is a combination of delivery of training courses and installing, customizing and supporting the product for a variety of clients. I also have experience of migrating data from other systems into Dynamics 365/CRM.

I have worked with many Microsoft Dynamics resellers and partners on sales demonstrations in a pre-sales technical capacity and undertaken business process analysis projects. I have also worked directly with Microsoft Business Solutions on courseware and exam development projects.

I am very familiar with the core functions (Sales, Marketing and Service) of the application and am experienced in using the customization tools.

Although I am not a developer, I do have limited experience of using the SDK to programmatically interact with the XRM platform.


I've been a Microsoft Certified Trainer (MCT) since 1999. In order to qualify as an MCT I attended a Train-the-Trainer course.

I've delivered many courses to many hundreds of students. As an experienced trainer I am able to recognise and engage with a variety of learning styles in students.

During 2006 and 2007 I delivered a 2-day Train-the-Trainer course on behalf of Microsoft Business Solutions on several occasions for students preparing to become Microsoft Certified Trainers for Dynamics products.

I worked as a Hands-on-Lab Proctor for Microsoft’s Tech-Ed and Convergence conferences on several occasions. Proctors provide guidance to conference delegates who are working through computer-based exercises.


My Microsoft Dynamics CRM certifications and details of my other Microsoft certifications and exam passes can be confirmed at https://mcp.microsoft.com/Anonymous//Transcript/Validate.

My transcript ID is 661259 and the access code is ExpertCRM.