Welcome to my knowledgebase, which started as a place for me to file information that I find (mostly about Microsoft Dynamics 365/CRM) and are likely to forget. Many times I searched for something only to find my own article.

Feel free to browse and if any of the information helps you in your work then that is great.

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I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

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Recently updated articles

Product Updates for CRM 2013 SP1 and CRM Online Spring 14

06 Oct 2017

Service Pack 1 for Microsoft Dynamics CRM 2013 and CRM Online Spring 14 introduces substantial enhancements to Service Management. However, the new features are disabled by default (unless you are a new subscriber to CRM Online). The new features are enabled in Settings > Administration > Install Product Updates.

Even if you don't install the updates you will see the new entities and attributes if you examine the default solution or the metadata.

CRM and Internet Explorer 11

06 Oct 2017

Many users now have Internet Explorer 11 because of updates via Windows Update.

However, as of writing, according to this article CRM does not support Internet Explorer 11. I would be very surprised if support for IE11 does not appear in Jan or Feb 2014.

May 2014: CRM 2013 supports IE 11 with Update Rollup 2 and CRM 2011 supports IE11 with Update Rollup 17.


Update Rollup 2 for CRM 2013 Service Pack 1

06 Oct 2017

Microsoft has provided pre-release information for Update Rollup 2 for CRM 2013 Service Pack 1 at which is due for release in Q4 of 2014.

This update rollup can only be applied if you have installed Service Pack 1 for CRM 2013.

In the issues that are resolved section (you need to expand the section), a long list of fixes is detailed, but the following caught my attention being bugs that I've experienced or seen others report:

All change for Dynamics 365 editions

06 Oct 2017

Well according to Steve Mordue ( and Jason Gumpert at MSDynamicsWorld ( it seems that Microsoft is going to get rid of the Enterprise and Business edition distinction.

Emails tracked in Outlook show unresolved recipient when viewed in CRM

06 Oct 2017

Here is a scenario that I have not encountered before.

A user has the CRM Client for Outlook installed and manually tracks emails. As expected, a copy of the email is created in CRM. However, when the email is opened the recipients and/or senders show as unresolved recpients even though records exist in CRM with those email addresses. Very puzzling.