Knowledgebase

Welcome

Welcome to my knowledgebase, which started as a place for me to file information that I find (mostly about Microsoft Dynamics 365/CRM) and are likely to forget. Many times I searched for something only to find my own article.

Feel free to browse and if any of the information helps you in your work then that is great.

Use the search box or the tag links to search for articles.

I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

Diagnostic for CRM client to CRM Online issues


06 Oct 2017

Microsoft has created a diagnostic tool for troubleshooting issues when connecting CRM for Outlook to CRM Online instances.

You can run the tool at http://aka.ms/crmocblog

You must have an account in a CRM Online instance to use this tool

CRM Preview features


18 Jan 2016

CRM Preview features are new features that are made available in advance of being supported. They are usually made available in CRM Online.

More details available here.

Firewall settings on CRM Server


08 Jan 2016

This document https://msdn.microsoft.com/library/dn683916(v=crm.6).aspx describes the connectivity requirements for CRM in various configurations.

Three ports which must be enabled on the CRM server are:

  • 80 for incoming web access using http
  • 443 for incoming web access using https
  • 808 for the CRM SDK Listener

A symptom of no access on port 808 is that FetchXML based reports do not work.

Links for Microsoft Dynamics CRM downloads


15 Dec 2015

The table shows the download links for CRM components for versions 2011 onwards.

Click the link to open a new page where you can download the relevant item. The number in the table refer to the download id on the Microsoft website.

The links are for the original RTM releases except for the 2011 downloads which have Update Rollup 6 included in the setup files.

Microsoft Dynamics CRM Online under Open Licence


01 Dec 2015

The obvious way to purchase Microsoft Dynamics CRM Online is via the Office 365 platform and purchase a subscription. The subscription is billed directly by Microsoft on a recurring monthly basis.

An alternative is to purchase a 12 month subscription under Open License, in return you receive a code which is redeemed in the Office 365 admin center.

The part numbers under Open Licence appear to be:

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