Welcome to my knowledgebase, which started as a place for me to file information that I find (mostly about Microsoft Dynamics 365/CRM) and are likely to forget. Many times I searched for something only to find my own article.

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I’m an experienced Microsoft Dynamics 365/CRM Consultant and Microsoft Certified Trainer available for hire on an ad-hoc basis. Please contact me to see how I can help with your Microsoft Dynamics project. Find out more about me.

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Recently updated articles

Service Management Settings in the Unified Interface

04 Mar 2019

In the "classic" or "legacy" web interface, settings for Service Management are located at Settings | Service Management. The Oct 18 Business Application release notes announced that service management settings will be available in the unified interface in the customer service hub.

Three settings are still only available in the web interface:

Dynamics 365 Courseware is back, new exams and certifications

15 Feb 2019

All change for Dynamics 365 courseware, exams and certifications.

After a long absence, it seems that official courseware from Microsoft for Dynamics 365 is back. The last official courseware was for Dynamics CRM 2013.

New Courses

The new courses that I have discovered are:

Microsoft Dynamics CRM Courseware and Exams

15 Feb 2019

For the latest Dynamics 365 courseware and exams, click here:


Experlogix Databases

15 Feb 2019

Experlogix by default creates 3 databases.

Certificate error in the Deployment Manager

24 Jan 2019

If you receive an error of the form certficate cannot be found in the local computer store during the claims-based authentication or the internet-facing deployment wizard then check that there are no duplicates in the certificate store.

Open certificates for local computer and check that there are no duplicates on "Issued To".  This is likely to be a problem when renewing a certificate where you have the old and the new one present. Ensure that there are no duplicates and try the CBA and IFD wizards again.