I recently configured a duplicate detection rule that used a lookup field as the match field. I surprised at first that duplicate detection did not appear to work when adding duplicated records. I had checked that the entiy was enabled for duplicate checking and published the rule.

However, after a while, I found that the duplicate detection rule did work. So even if the rule has a status of published (which means that all the matchcodes have been generated) there might be a delay before it works.

Version 9.0 of the Outlook client is available to use against version 9.0 organisations and this supports offline working.

Version 8.0 of the Outlook client can be used against version 9.0 organisations but this does not support offline working.

I have seen the version 9.0 client successfully deployed on a Windows Server 2012 R2 terminal server.

Version 9.0 of Dynamics 365 (only available for Online at the time of writing) introduced multi-select option sets. Many blog articles have described the features and information for developers is available here.

One thing that I noticed recently is the way selected values are shown in forms and lists is not sorted alphabetically but instead the order is based on the numerical value of the the selected options.

There are several solutions, provided by Microsoft, to provide analysis of customer data in Dynamics 365.

Relationship Insights Embedded Intelligence

Features include:

• Relationship assistant
• Email engagement
• Auto capture

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/configure-enable-embedded-intelligence

Microsoft Bookings is a free app from Microsoft for scheduling and managing appointments. It is aimed at small businesses.