Microsoft Dynamics CRM Licensing

Submitted by feridun on Tue, 12/03/2013 - 14:32
Microsoft Dynamics CRM 2013 and CRM 2015 has the following licence types
  On-Premise Online
Client Access Licence (CAL) Essential Essential
  Basic Basic
  Professional Professional
Server Server Not applicable

Licensing blog:

The best description that I have found of what each CAL offers is in Appendix A in the licensing guide document downloadable from this location,

Microsoft Dynamics Marketing

Available with CRM Online or as a standalone offering - Enterprise edition

Includes 1 production instance, 5GB storage and 50,000 email marketing messages per month

Microsoft Social Listening

Included for free if 10 or more CRM Online Professional user subscription licenses are purchased.


Unified Service Desk

Add-on Licenses (Online)


Product Add-on Licences Free ad-on
Microsoft Dynamics CRM Additional Storage 2.5GB added for every 20 Professional USLs up to 50GB
  Additional Instances (Production and Test) One non-production instance is included with 25 or more USLs.
Microsoft Dynamics Marketing Additional Storage  
  Additional Instances (Production and Test)  
  Additional Email Marketing Messages  


Internal Usage Rights for Microsoft Partners

Microsoft Dynamics CRM

Effective February 24th 2014

Partner Type


(Online or On-Premises)

Non-production Online instances
MAPS 5 None
Silver Competency 15 None
Gold Competency 60 None
Dynamics CRM Silver Competency 25 2
Dynamics CRM Gold Competency 80 4

Partners who had entitlements prior to Feb 24th 2014 retain those entitlements for a short period.


Microsoft Social Listening and Microsoft Dynamics Marketing

Microsoft Social Listening and Microsoft Dynamics Marketing Internal Use Rights seats will be available to Dynamics CRM Gold competency partners from 1st July 2014.

IUR licenses are not available to Silver competency partners.

There are no discounted additional seat offers.

  Microsoft Social Listening Microsoft Dynamics Marketing
IUR 80 users 15 users
Demo Account 25 users in 1 account 25 users in 1 account