Individual Apps (Sales, Customer Service, Field Service, Project Service Automation) around £72 per app per user per month or £110 per app per device per month
Plan 1 (which includes Sales, Customer Service, Field Service, Project Service Automation) around £90 per user per month
There is no minimum number of users (previously there was a five user minimum)
The obvious way to purchase Microsoft Dynamics CRM Online is via the Office 365 platform and purchase a subscription. The subscription is billed directly by Microsoft on a recurring monthly basis.
An alternative is to purchase a 12 month subscription under Open License, in return you receive a code which is redeemed in the Office 365 admin center.
The part numbers under Open Licence appear to be:
Users cannot be deleted from CRM, instead user records are disabled.
To remove access to CRM from a user, either disable the user record or remove all security roles from the user.
When disabling a user, check the following items for knock-on effects:
You might have seen the view, Disabled users consuming licenses for users and wondered what it means. In CRM on-premise a disabled user does not require a license so what is the view showing.
If you look at the definition of the view in Advanced Find you see an error because Advanced Find can't show the query. Delving in the database, shows that the FetchXML for the query is:
| On-Premise | Online | |
| Client Access Licence (CAL) | Essential | Essential |
| Basic | Basic | |
| Professional | Professional | |
| Enterprise | ||
| Server | Server | Not applicable |
Microsoft Dynamics CRM Workgroup Edition is best purchased under an Open Value licence. Open Value includes the option to buy a step-up to Server Edition thus preserving the initial investment in the Workgroup edition licence.
An Open Value licence also means that you can spread payments over 3 years.