Maintaining

CRM 2011 Maintenance Jobs

CRM 2011 has a number of maintenance jobs which are run on a scheduled basis by the Asynchronous Processing Service (maintenance) service. This article describes the jobs and how to schedule them to more convenient times.

Microsoft Dynamics CRM and Anti-Virus Software

Recently I had the situation where CRM performance was slow to non-existent over a network but absolutely fine on the CRM server.

The cause, though I have yet to fathom why, was the Link Scanner of AVG. This has two parts, Enable Surf-Shield and Enable Online Shield. Disabling both rectified the performance problem.

Tracing in Microsoft Dynamics CRM 2011

WORK IN PROGRESS

Tracing in Microsoft Dynamics CRM for Microsoft Office Outlook

Tracing in the client for Outlook is enabled via a registry key or using Microsoft Dynamics CRM Diagnostics.

The registry keys are located in the following location:

HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

The following table shows the relevant key values

Toolbox (CRM and others)

Tools for CRM

Item Description Location
Sitemap Editor Provides a way for users to update the site map through a user interface within Microsoft Dynamics CRM.

Updates for Microsoft Dynamics CRM 2011

This article lists the update rollups released for Microsoft Dynamics CRM 2011.

Asyncoperationbase table - operationtype, status code and state code

The asyncoperationbase table stores details of system jobs (including workflows). The following table details some of the different job types that are stored in the table.

Installing the IFD Tool for CRM 4.0

The CRM IFD tool consists of one file, CRM4IFDTool.exe. This file must be installed in the Tools sub-directory of your CRM server program installation (not the web-site).

For example:  C:\Program Files\Microsoft CRM\Tools.

Importing Organisations

When importing organisations into Microsoft Dynamics CRM 4.0 Workgroup or Professional editions the existing organisation is removed (however, the SQL Server database remains).

The Active Directory account of the user performing the import must be mapped to one of the CRM users in the CRM organisation that is being imported.

Minimum permissions needed for a deployment administrator

In CRM 4.0 a deployment administrator is used to manage organizations. The user that installs CRM is created as a deployment administrator. Further users may bee added as deployment administrators using Deployment Manager.

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